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All items including custom original art toy, gift card, online voucher, add-on, freebie and sale items are not eligible for return and exchange. As part of our commitment to our highly-valued collectors, our team conducts quality checking and photos during packing are available for sending if collectors provides their email address. Winvill Art is not liable for damage of goods due to mishandling from shipment and mishandling from the collector.

We can fix and charge for a fee. Please contact us at

Refunds (if applicable)

Once the returned items are received, we will send an email as confirmation of receipt. Please wait for 7-14 business days for inspection. We will notify the client if the request for return is approved or rejected. If approved, we will proceed with the refund process.

Late or missing refunds (if applicable)

Any issues with the refund process, please contact your bank. It may take some time before refund is officially posted. If you still have not received your refund yet, please contact us at


Exchanges (if applicable)

As items are limited and customized, there will be no replacement. All items undergoes quality check and photos will be provided before shipment if the client’s email address is provided. For damaged items, we can fix and charge for a fee. Please contact us at


If you are shipping an item with a ticket price over $75, you should consider using a trackable shipping service or purchasing shipping insurance for your protection. Otherwise, we are unable to guarantee that we will receive your item in an acceptable condition.

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